Privacy Policy

This Privacy Policy explains what personal information Kespin collects, how it is used, and how it is protected. By registering and using Kespin, you agree to these practices.

1. Information We Collect

Information you provide:

  • Mobile number or email address
  • Password (stored in hashed form – never readable)
  • Transaction password (stored in encrypted form)
  • Payment information for deposits and withdrawals
  • Identity documents submitted for verification

Information generated by your activity:

  • Login records including timestamps, device identifiers, and IP addresses
  • Game activity and transaction history
  • Support queries submitted through the in-app Help section

2. How We Use Your Information

We use collected information to create and maintain your account, process payments, verify identity and age, deliver bonuses and rewards, provide support, detect and prevent fraud, and comply with applicable Kenyan law.

3. M-Pesa and Airtel Money Payments

Payments through M-Pesa and Airtel Money are processed through Safaricom’s and Airtel’s own infrastructure. These providers operate under their own privacy policies. Kespin receives transaction confirmation but does not store your M-Pesa PIN, Airtel Money PIN, or any mobile money credentials.

4. How We Protect Your Information

  • All data is encrypted in transit using HTTPS
  • Passwords are stored using one-way hashing and encryption
  • New device logins require OTP verification
  • Internal access to account data is restricted to staff who need it to operate the platform

You are responsible for keeping your credentials confidential. Never share your login password, transaction password, or OTP with anyone.

5. Data Sharing

We do not sell personal information to third parties. We may share information with payment processors to complete transactions, identity verification providers when checks are needed, and law enforcement or regulatory authorities when required by Kenyan law.

6. Data Retention

We retain account information for as long as your account is active. After closure, records are retained as required by applicable Kenyan law for fraud prevention and legal compliance.

7. Your Rights

You have the right to request a copy of your personal information, request correction of inaccurate details, and request deletion of your account and data subject to legal retention obligations. Submit requests through the in-app Help section.

8. Minors

Kespin does not knowingly collect or retain personal information from users under 18. Accounts identified as belonging to a minor are closed and associated data deleted promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be communicated through the official Telegram channel or in-app notification. Continued use after an update constitutes acceptance.

10. Contact

For privacy queries, contact us through the in-app Help section or the official Kespin Telegram channel on the official website.